At Mixfeels, we specialize in curating a diverse selection of wall clocks that blend timeless design with exceptional functionality. From modern minimalism to vintage charm, our collections are crafted to suit every style and enhance any space.

We believe that a clock is more than just a timepiece—it’s a statement, a story, and a reflection of who you are. Each piece in our collection is carefully chosen to ensure it meets the highest standards of quality and design.

Join us in celebrating the art of timekeeping and discover the perfect clock to elevate your home or office. At Mixfeels, we turn every tick into a timeless moment.

If you haven’t had a chance to use our chat feature or the contact form, we’d love to hear from you!

Please don’t hesitate to reach out to us at info@mixfeels.com.

Our dedicated team is here to assist you with any questions or concerns you may have. Your satisfaction is our priority, and we look forward to connecting with you!

Every day, we deliver to customers around the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The current time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and postal service process the orders, which takes approximately 2–4 days.
  
  
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders usually take between 10 and 15 business days to arrive at their destination but can take longer due to COVID. However, depending on your location and customs it may take longer.

Please be aware that it is your responsibility to provide us with the correct delivery details. We ship to the customer address provided, and once shipped, we cannot take responsibility for lost items as a result of an incorrect shipping address. If you have entered an incorrect address contact us as soon as possible via our Contact page or via info@mixfeels.com

If you ordered several items, your order may be shipped in multiple boxes so they might not always arrive together on the same day.

Please be patient, but if you are concerned refer to your tracking number to track your item. If this is not successful, please contact us via our Contact page or at info@mixfeels.com and we will get back to you within 24 hours.

At Mixfeels, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, mixfeels.com.

1. Information We Collect

We may collect personal information from you in various ways, including when you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Contact us via email or through our contact form

The personal information we may collect includes, but is not limited to:

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment information

2. How We Use Your Information

We may use the information we collect from you for various purposes, including to:

• Process and fulfill your orders
• Communicate with you regarding your orders and inquiries
• Improve our website and services
• Send you promotional emails and newsletters (you can opt-out at any time)
• Respond to customer service requests and support needs

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except to provide the products and services you have requested, or as required by law.

We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

4. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate personal information
• Request deletion of your personal information
• Object to or restrict the processing of your personal information

To exercise these rights, please contact us at info@mixfeels.com.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@mixfeels.com

Exchanges / Returns

We know that you will love what you ordered, but if something doesn't work out, we will gladly accept returns or exchanges for the same item within 7 days from the date of delivery as recorded by the shipping provider. To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still attached, and you will need the receipt or proof of purchase.

To initiate an exchange or return, please contact us at info@mixfeels.com.

Shopping at Mixfeels should be an enjoyable experience, so don’t hesitate to explore our diverse range of products!

Please note that for made-to-order items, including custom designs and certain decorative pieces, refunds will be issued as store credit only.

In the event of a cancellation, a 5% fee will apply to cover transaction processing costs that are not refunded to us by Shopify.

You have the option to receive either a gift card or a refund to your original payment method with fee for Shopify as said before.

Mixfeels does not cover return shipping costs. Once we receive your return at our warehouse, we will begin processing it, which typically takes 2-3 business days.

To initiate a return, please contact us using the contact form provided!